SENIOR ACCOUNT & RELATIONSHIP EXECUTIVE USA-REMOTE
Company: Wolters Kluwer
Location: Denver
Posted on: September 28, 2024
|
|
Job Description:
Award-winning solutions to address your legal business
needsWolters Kluwer's ELM Solutions provide a comprehensive suite
of tools that address the growing needs of corporate legal
operations departments to increase operational efficiency and
reduce costs. Corporate legal and insurance claims departments
trust our innovative technology and end-to-end customer experience
to drive world-class business outcomes.The Senior Account &
Relationship Executive activities include: gaining expertise---on
the complex and comprehensive ELM product line; learning industry
and ELM product line best practices; staying informed of the
account management-related processes; maintaining and growing
existing customer business; serving as a liaison between clients
and ELM; serving as a trusted advisor with clients largely through
a rigorous hands-on approach; managing the client relationship
throughout the entire project life cycle; contributing to and
executing department process improvement initiatives; managing time
and resources effectively; maintaining performance standards while
working remotely (if applicable); and representing Wolters Kluwer
in the industry.Enterprise Legal Management Software - ELM
Solutions - Wolters KluwerEssential Duties - Building and nurturing
long-term relationships with key clients to ensure satisfaction and
loyalty. - Learns and maintains comprehensive understanding of full
line of ELM products including features, benefits, pricing,
intended use, value proposition and competitive position to
effectively serve clients. - Establish and maintain business
relationships with key level personnel in legal, finance,
procurement, IT and other department that are imperative to the
business. - Developing and implementing account strategies to meet
client needs and achieve business objectives. - Identifying
opportunities for upselling and cross-selling to increase revenue
from existing accounts. - Addressing and resolving any issues or
concerns that clients may have promptly and effectively. - Tracking
and analyzing account performance to ensure targets are met and
identifying areas for improvement. - Working closely with ELM
internal teams, such as sales, marketing, and product development,
customer support, professional solutions to deliver solutions that
meet client expectations. - Preparing regular updates on account
status, including sales forecasts and progress updates via
Salesforce. - Maintains and grows existing customer business to
meet annual sales goals by identifying and understanding client
business needs and the value provided by existing ELM solutions;
regularly contacting and meeting with customers, remaining informed
of their business needs, and promoting the value provided by ELM
solutions. - Serves as liaison between ELM and client contacts
providing exceptional service that maintains or increases customer
satisfaction levels. - Ability to negotiate complex contracts. -
Contributes to and executes department-wide process improvement
programs and best practices by collaborating with the Directors of
Client Services and Client Operations to create business plans,
account strategies, revenue goals and action plans that support
company goals and objectives. - Mentors new and less experienced
Strategic Account Managers - Contributes to and executes
company-wide process improvement programs and best practices by
collaborating with the any ELM department or personal to create
business plans, account strategies, product improvement, revenue
goals and action plans that support company goals and objectives, -
Ensure client is aware of new product and services offerings. -
Solicit clients for ELM events, case studies, press releases, etc.
- Ensure client will be a reference. - Promote sales of new
products and services - Responsible for client contract renewalJob
QualificationsEducation: - Bachelor's degree in business, Legal, or
related field or equivalent experienceExperience: - 5+---years
client services experience, including: - Account management,
managing relationships with internal or external clients at all
levels (e.g., senior management, director, VP, to direct users) -
Experience selling software products and/or services . - Experience
communicating effectively both orally and in writing with all
levels within an organization. - Experience developing and
delivering Executive level summaries, reports, and presentations. -
Experience developing and conducting in-person presentations to
clients to explain the business' products and services and their
alignment with the client's needs. - Experience working in a team
environment with shared sales goals.Other Knowledge, Skills,
Abilities or Certifications - Proficiency in Microsoft Office
products required (Outlook, Word, PowerPoint, Project, Visio and
Excel). - Salesforce experience (preferred)Travel Requirements -
Domestic and international travel approximately 30% - 50% of work
time#LI-RemoteEQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S.
Corporation and all of its subsidiaries, divisions and
customer/business units is an Equal Opportunity / Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or protected veteran status.
Keywords: Wolters Kluwer, Commerce City , SENIOR ACCOUNT & RELATIONSHIP EXECUTIVE USA-REMOTE, Accounting, Auditing , Denver, Colorado
Click
here to apply!
|