Associate Billing Specialist

Company: VirtualVocations
Location: Colorado Springs
Posted on: November 4, 2024

Job Description:

A company is looking for an Associate Billing Specialist to assist with billing and subscription inquiries.

Key Responsibilities

Manage and process billing tickets, addressing customer inquiries and escalating complex issues
Collaborate with cross-departmental teams to resolve subscription-related issues and improve customer experience
Handle sensitive billing situations, including credits, refunds, and compensation requests

Required Qualifications

Previous experience in billing support, subscription management, or customer service
Ability to make high-stakes decisions with accountability
Experience in analyzing trends to improve processes
Familiarity with billing systems and support articles
Willingness to work weekends if necessary

Keywords: VirtualVocations, Commerce City , Associate Billing Specialist, Accounting, Auditing , Colorado Springs, Colorado

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