Managed Services Engineer
Company: Disability Solutions
Location: Englewood
Posted on: September 17, 2024
Job Description:
Position:Managed Services EngineerJob Description:The Arrow ECS
services team is seeking a skilled and dedicated Managed Services
Engineer (MSE) to join our growing team. The ideal candidate will
be responsible for maintaining and optimizing client IT
environments through proactive monitoring, management, and reactive
support.This role requires excellent problem-solving skills, strong
technical knowledge, and the ability to work effectively in a
fast-paced environment. The MSE will report directly to the Managed
Services Manager and will have dotted-line responsibility to, and
tight alignment with, Sales Engineering, Sales Teams, and Supplier
Management. They will be responsible for delivering Arrow's
proactive and reactive Managed IT services, ensuring high levels of
client satisfaction, and driving continuous improvement in our
service offerings. They will interface directly with Arrow channel
partners and end-user customers. The ideal candidate will have a
strong technical background, experience in both proactive and
reactive managed services, some exposure to technical
sales/marketing experience, and a passion for delivering
exceptional customer service.What You'll Be Doing:
- Provide Tier 1, 2, and Tier 3 managed services support for
client issues, resolving complex technical problems.
- Deliver exceptional customer service to our clients, ensuring
issues are resolved promptly and effectively.
- Proactively monitor client systems, networks, and applications
to identify and resolve issues before they impact the
business.
- Conduct regular system maintenance, updates, and patches to
ensure security and reliability.
- Optimize system performance and reliability through ongoing
analysis and tuning.
- Configure, install and manage solutions as required to support
modern infrastructure and cloud solutions.
- Implement and maintain network security measures to protect
client data and systems.
- Manage and support virtualized environments, including VMware,
Hyper-V, or other virtualization technologies.
- Oversee cloud services and escalations such as AWS, Azure, or
Google Cloud Platform.
- Implement and maintain backup and disaster recovery
solutions.
- Perform regular backup verification and testing to ensure data
integrity and availability.
- Maintain detailed documentation of client environments,
configurations, and procedures.
- Generate and present regular reports on system performance,
incidents, and improvements.
- Assist with the planning, design, and implementation of client
projects, including system upgrades and migrations.
- Works closely with Arrow services vendors and partners
- Collaborate with other team members to ensure successful
project delivery.
- Mentor peers who are developing skillsWhat We Are Looking For:
- Candidates MUST have knowledge of Palo Alto.
- Minimum of 3 years of experience in a technical managed
services role
- Understanding of ticketing and monitoring systems and
process
- Proven track record of success with clients and working across
multiple functional areas
- Strong technical background with expertise in areas such as
network management, cybersecurity, cloud services, and IT
infrastructure. AI is a plus.
- Knowledge of industry-leading manufacturers such as Palo Alto,
Microsoft, NetApp, Veeam, Citrix, Nutanix, VMware and Nutanix
- Proven track record of managing and delivering high-quality
managed IT services.
- Excellent leadership and team management skills.
- Strong problem-solving and results-driven ideation.
- Exceptional communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Relevant certification networking, systems, and virtualization
(modern infrastructure)
- Must have experience utilizing Microsoft Office Products,
SalesForce, and other presentation tools.
- "Whatever it takes" attitude and motivation to do whatever is
necessary to assist in closing a deal
- Must be able to Travel 10% when needed.Work Arrangement:
- Fully Remote: Must be able to travel to an Arrow office
location as requested by Arrow leadership .What's In It For You:At
Arrow, we are driving innovation and choice by offering employees a
variety of benefits designed to keep you and your family physically
and financially healthy.Not only do we offer a competitive salary
and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA)
Options
- Paid Time Off
- Tuition Reimbursement
- Growth Opportunities And more! Annual Hiring Range/Hourly
Rate:$81,900.00 - $125,400.00Actual compensation offer to candidate
may vary from posted hiring range based upon geographic location,
work experience, education, and/or skill level. The pay ratio
between base pay and target incentive (if applicable) will be
finalized at offer. Location:US-CO-Colorado (Remote
Employees)Remote work employees may be required to be present at
the closest designated Arrow office for work-related purposes, at
the Company's request and sole discretion.Time Type:Full timeJob
Category:SalesEEO Statement: Arrow is an equal opportunity
employer. All applicants will be considered for employment without
attention to race, color, religion, gender, age, sexual
orientation, gender identity, national origin, veteran or
disability status. (Arrow EEO/AAP policy) We anticipate this
requisition will be open for a minimum of five days, though it may
be open for a longer period of time. We encourage your prompt
application.
Keywords: Disability Solutions, Commerce City , Managed Services Engineer, Engineering , Englewood, Colorado
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