MANAGER, FEDERAL SALES ENABLEMENT AND OPERATIONS
Company: MAXIMUS
Location: Colorado Springs
Posted on: September 25, 2024
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Job Description:
Description & Requirements
MAXIMUS is seeking a Manager, Federal Sales Enablement and
Operations. The Federal Services segment's Sales Enablement and
Operations Team ensures the Federal Growth & Strategy Team
seamlessly adopts and optimally utilizes sales systems, tools, and
resources, driving consistent and predictable growth. Reporting to
the Senior Director, the Sales Enablement and Operations Manager
supports all aspects of the sales organization. This role involves
managing sales operations, providing Salesforce administration, and
directing sales-related project initiatives, leveraging extensive
knowledge of Maximus' Federal Services segment's sales
methodologies and lifecycle processes. This is a remote position,
preferably in the DMV area.
Essential Duties and Responsibilities:
- Accommodate business development growth and strategic direction,
remaining current (including managing the inventory of
materials).
- Ensure alignment of sales guidance, approaches, training, and
best practices.
- Ensure all content is optimized, consistent, and easily
accessible, streamlining and improving the entire sales lifecycle
process.
- Create and update content and data, working with stakeholders to
address critical priorities identified by senior sales and business
unit leadership.
- Function as a liaison between the sales team, marketing,
operations, and corporate support teams.
- Coordinate with the sales team and business unit operation teams
to drive scale and repeatability across the opportunity
pipeline.
- Maintain and update templates and resources to enable the sales
processes and guidance.
- Equip the sales team with training and guidance.
- Support effective onboarding processes for new sales team members
so they can be successful in their new roles as quickly as
possible.
- Coordinate all sales training programs and educational content
for the sales team, from foundational training to continuous
learning, as well as developing other course programs that benefit
the sales team. These courses are included online via LMS and
instructor led.
- Plan and coordinate training and conduct post-training
communications.
- Manage Federal Services BD team site, the hub of the sales
enablement system.
- Support the content map that organizes the content for ease of
creation and retrieval of documents.
- Assist and organize content and data, access and sharing
abilities, tracking analytics, and enhance sales performance.
- Ensure the overall sales enablement efforts positively impact
sales performance and productivity.
- Track and analyze all training, content, and courseware
usage.
- Manage and maintain the Federal Salesforce apps, including user
licenses, setup, and case management system.
- Provide Salesforce training and support to users, covering best
practices for data entry, opportunity management, and other sales
activities.
- Implement and communicate changes within Salesforce, including
new features, updates, and enhancements.
- Ensure data integrity through data quality checks, cleansing, and
deduplication.
- Create and maintain data governance policies and procedures
(e.g., Salesforce User Guide, Standard Operating Procedures, Change
Board policies, Configuration Management).
- Support the Growth & Strategy Team in tracking performance goals,
forecasting, and resource utilization across various levels
(individual, agency, account, market, line of business, major
accounts, federal segment).
- Develop and maintain Salesforce reports and dashboards to provide
visibility into sales performance, pipeline metrics, and key
performance indicators, including custom reports as needed.
- Assist in preparing briefing materials for Federal reviews,
Corporate BD quarterly reviews, Board of Directors meetings, and
other ad hoc meetings.
- Collaborate with Sales Market leadership and other stakeholders
to optimize sales processes within Salesforce, including lead
management, opportunity management, forecasting, and
productivity.
- Schedule and facilitate gate/business review committee meetings,
capturing actions and decisions for follow-up and documenting them
in Salesforce.
Minimum Requirements
- Bachelor's Degree or equivalent experience in lieu of degree.
- 5-7 years of related professional experience.
- Proficient knowledge of sales, capture, and proposal operations,
along with sales processes and best practices.
- Proficient in MS O365 and Salesforce.
- Ability to demonstrate sales operational rigor and project
management experience.
- Must have strong communication, organizational, and people
skills.
- Ability to work efficiently and effectively in fast-paced,
multiple-project, and high-growth environments.
- Self-starter, willing to roll up their sleeves and do what is
needed to equip the organization to succeed with MFS growth
goals.
- Experience managing projects from inception through
completion.
- Must be adaptable, flexible, forward-thinking, and passionate
about excellence and producing high-quality products.
- Must be able to work on multiple projects simultaneously, meeting
milestones and deadlines.
- Bachelor's degree in business administration and 5 years related
experience. Additional years of relevant experience will be
considered in lieu of degree.
- Proven work experience in business development, sales, or a
similar role.
- Minimum of 2-3 years management experience.
- Proficient in Microsoft Office 365.
- Proficient Salesforce CRM Tool experience.
- Fundamental understanding of Federal government contracting
procurement lifecycle process.
Additional Requirements, as per Contract/Client:
- Strong analytical and problem-solving skills. Ability to handle
multiple projects, meet deadlines, and think creatively to solve
problems.
- Ability to work closely with sales, marketing, finance,
contracts, and other departments.
- Ability to interact with all levels of management, partners, team
members, staff, and customers with a high degree of tact and
diplomacy.
- Must possess business and solution vision, disciplined strategic
thinking, and strong analytical and problem-solving skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented
work environment.
- Excellent organizational and interpersonal skills.
- Excellent written and oral communication skills required to
interact with internal clients and stakeholders.
- Ability to work effectively within a team, as well as
independently.
- Ability to maintain strict confidentiality and security of
company proprietary information.
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EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Annual Base Pay Minimum for this Position
$
100,000.00
Annual Base Pay Maximum for this Position
$
120,000.00
Keywords: MAXIMUS, Commerce City , MANAGER, FEDERAL SALES ENABLEMENT AND OPERATIONS, Executive , Colorado Springs, Colorado
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