director, special investigations unit

Company: USAA
Location: Colorado Springs
Posted on: September 30, 2024

Job Description:

Job Summary:
Direct a Special Investigations Unit for Property & Casualty Insurance, responsible for claims fraud investigation strategy, program management, and regional management of investigative staff.

Why USAA?
At USAA, we have a mission to facilitate the financial security of millions of U.S. military members and their families. We believe in honesty, integrity, loyalty, and service, guiding everything we do.

The Opportunity
As a Director, Special Investigations Unit for Property & Casualty Insurance, you will:

• 
  
• Develop investigative and operational priorities, manage workload balance, and develop staffing strategies.
  
• Create and maintain industry and business relationships.
  
• Direct claims investigative teams, ensuring business performance and progress towards objectives.
  
• Develop and implement Claims Security operational plans/policies.
  
• Consult with senior leadership on strategic direction for SIU.
  
• Identify emerging trends and develop new investigation programs and processes.
  
• Communicate and train tactics in support of new programs and processes.
  
• Interact with and influence peers and executive management on significant operational issues.
  
• Measure and report on business outcomes for SIU strategy.
  
• Develop collaborative internal and external relationships with enterprise business partners, vendors, and industry groups.
  
• Coordinate Claims Security Quality Assurance program.
  
• Responsible for hiring, employee development, coaching, counseling, performance evaluation, and leadership functions.
  
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
  
  
  Requirements
  
  • 
    
  • Bachelor's degree or 4 years of related experience.
    
  • 8 years of progressive related experience or 6 years of P&C experience plus military service experience.
    
  • 3 years of direct team lead or management experience.
    
  • Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims/investigation accountabilities.
    
  • Experience using, interpreting, solutioning, and leading with data.
    
  • Proficiency in investigative protocols and procedures.
    
  • Knowledge of insurance policies and procedures related to SIU investigations.
    
  • Ability to analyze data, conduct root causes analysis, and recommend action plans and strategies.
    
  • Subject matter expertise in fraud related risk and communicating effective courses of action.
    
  • Skilled at presenting business recommendations in a professional format.
    
    
    Preferred Qualifications
    
    • 
      
    • Experience leading a SIU program.
      
    • Fundamental knowledge of advanced fraud analytics.
      
    • SIU Project experience.
      
    • Experience managing people leaders in Law Enforcement or SIU.
      
    • Deep network across P&C industry.
      
    • Excellent communication, interpersonal, and problem-solving skills.
      
    • Exceptional analytical and decision-making acumen.
      
    • Advanced knowledge of Core SIU investigation and organized ring activity.
      
      
      What We Offer
      
      • 
        
      • Competitive salary range: $120,000 - $230,400.
        
      • Best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program, and wellness programs.
        
      • Career path planning and continuing education assistance.
        
        
        USAA is an Equal Opportunity Employer
        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Commerce City , director, special investigations unit, Executive , Colorado Springs, Colorado