COMMUNITY ENGAGEMENT SPECIALIST

Company: Metro Water Recovery
Location: Denver
Posted on: November 9, 2024

Job Description:

Why It's a Great Opportunity: As a Community Engagement Specialist at Metro Water Recovery, you will have an opportunity to work with a team that is developing its community engagement program. As the first person in this role, you will help shape and define how this role can positively impact Metro and its 817-square-mile service area. Metro offers a range of employee benefits, including a flexible work schedule, a competitive salary, and an incentive training program to help you grow and develop your skills. Why It's a Great Department: The Community Engagement Division is part of the growing Strategy and Communication Department. We encourage collaboration, problem solving, and personal growth. This recently developed division is eager to understand community values by gaining their trust through transparency and integrity. There are four additional divisions within the department - including Continuous Improvement, Organizational Communications, Public Information, and Governmental Affairs. Metro values excellence, integrity, inclusion, and collaboration. How to be Successful in the Role: This dynamic role is for an employee who doesn't mind wearing many hats! You will be both externally and internally facing. Some days you will be representing Metro at community events, chatting with the public about our mission. On other days you will be working with internal teams to discover how their projects impact the communities we serve. You will be asked to utilize technology to track the division's engagement activities. You will have the opportunity to be creative, outgoing, and curious. No two days will be the same. Your Future in this Role: We're looking for a passionate and experienced individual who is eager to learn about Metro's role within the larger water recovery industry. Along with working closely with your supervisor, you will build strong relationships with the large community Metro serves, which is diverse and complex. You will support partnerships and projects, both internal and external. You will understand how to tap subject-matter-experts at Metro to achieve goals. Don't miss out on an opportunity to use your interpersonal skills to make a difference! Apply now and become part of the Metro Water Recovery team! General Statement of Duties Responsible for supporting relationship growth with community-based organizations, institutions, and members of the community by implementing communications strategies to inform, listen and seek to understand varying perspectives. Represents Metro throughout its service area and amongst the nearby communities to enhance trust and transparency. Works under the general direction of the Community Engagement Liaison. Examples of Duties: Coordinate community engagement projects and events for community members to exchange ideas to build awareness and support. Serve as liaison between community engagement division and engineering teams to ensure intentional interactions with the public throughout capital infrastructure projects that impact the community including the development of engagement plans. Conduct regular community feedback; gather and analyze data and perspectives to determine alignment with Metro strategic goals; maintain records and prepare basic statistical information; prepare related reports. Record community engagement activities with tracking tools, engaging with GIS team to create service area engagement tracking and dashboarding. Conduct stakeholder and project research to inform program strategy, including developing and managing tracking and reporting methods. Responsible for data entry into Metro's customer relations management software, as needed, to track Metro's work and relationships externally. Support internal teams to evaluate their external engagement efforts on an annual basis, assist with annual workshops. Participate in discussions facilitated by external members of the community to inform, listen, and seek to understand. Document program processes, procedures, and resources. Perform other related work as required. Qualifications: Knowledge/Skills/Abilities Knowledge of: Exceptional writing and oral presentation skills How to effectively lead online meetings utilizing Microsoft Teams General office processes and procedures Basic project management principles Microsoft office applications and SharePoint Skilled at: Demonstrated experience building relationships and engaging communities to achieve positive outcomes. Interacting with community-based organizations, institutions, and members of the community Efficient and effective customer service Event coordination Obtaining community feedback, analyzing the data, and preparing reports Delivering clear and concise written and verbal communication, including public speaking; leveraging diverse modes of communication/technology to optimize the effective exchange of ideas and information Active and empathic listening skills De-escalating conflict and negotiating win-win solutions Prioritizing work and time management Ability to: Participate in strategic community engagement plans and articulate tactics and messages Create engaging relationships with community-based organizations, institutions, and members of the community Perform effectively in a collaborative team environment Work varying hours based on community events Understand the details of complex issues while communicating strategies and other important information to the public Identify problems, craft effective solutions, act decisively and demonstrate good judgement Maintain emotional control under ambiguous and stressful circumstances Education Bachelor's Degree or equivalent from an accredited college or university in business administration, communications, public relations, social sciences, or a related field. Working Conditions: Work Environment While performing the duties of the job, the employee is exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; and risk of electrical shock less than 1/3 of the time. The level of noise in the work environments is usually moderate. Physical Demands While performing the duties of the job, the employee is required to sit; use hands to finger, handle, or feel; and talk or hear more than 2/3 of the time. The employee is required to walk and reach with hands and arms 1/3 to 2/3 of the time. The employee is required to stand and stoop, kneel, crouch, or crawl less than 1/3 of the time. The employee must lift and/or move up to 10 pounds less than 1/3 of the time. Specific vision abilities required by this job include close vision and ability to adjust focus. Employment Type: Full Time Salary: $62,566 - $87,298 Annual Bonus/Commission: No

Keywords: Metro Water Recovery, Commerce City , COMMUNITY ENGAGEMENT SPECIALIST, Other , Denver, Colorado